Shoplifting and Loss Prevention: Do We Need a Fresh Look?


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Conventional Loss Prevention shouldn’t be working. If it was working, the retail world wouldn’t nonetheless be struggling $35 million or extra a day in losses. If it was working, retail house owners and retailer administrators wouldn’t be going by way of safety and loss prevention officers or the safety firms they signify just like the free samples they usually hand out to prospects. Safety specialists and loss prevention firms wouldn’t be always scrambling for brand spanking new accounts, or be in battle with the accounts they service.

Shoplifting is without doubt one of the least detected and most unreported crimes. Inventory management in lots of shops is so poor that few retailers know what number of items they’re shedding to shoplifters or their very own employees. Statistically, as long as shrinkage doesn’t exceed 2-Three% of products bought, retailers pay little consideration to shoplifting. There are additionally monetary incentives for managers to extend the underside line earnings. The bonuses they obtain are sometimes primarily based on revenue margins, and paying for safety companies is usually a drag on earnings. Managers are beneath fixed strain to justify bills in a company world pushed by revenue.

Retailers have spent hundreds of thousands attempting to handle the issue of shoplifting. They spend money on cameras and recording tools and rent plainclothes officers or uniformed officers in an try and catch the shoplifter. Our private expertise has taught us that many retailers’ notion is that if shoplifters aren’t being caught and arrested; the safety firm shouldn’t be doing its job. Arrests are a tangible outcome within the eyes of many retail managers and directors. It’s justifiable proof that the cash they’re spending on loss prevention is certainly paying off and because of this there’s a stink within the air. There may be usually an unstated expectation directed towards the loss prevention/safety officer, which works one thing like this: “If you’re not making arrests, you could not be doing all your job. If you’re not doing all your job, why are we paying you?”

Let’s suppose exterior the field for a second. If there was a way of successfully deterring shoplifters, and officers had been profitable at it, would retail managers and directors acknowledge it? In any case, there will probably be only a few arrests if the “prevention” a part of loss prevention is profitable. The truth is, if the officer is doing the job properly they are going to be making fewer arrests and having fewer confrontations; no more. We encourage retail managers and directors to take the time to completely perceive the issue of shoplifting, together with the authorized and security challenges the safety officer faces in each interplay they’ve with a buyer or potential shoplifter.

Good safety firms are laborious to seek out, however those that excel perceive their enterprise. They rent good officers, use sound strategies, practice their officers properly and handle personnel to one of the best of their skill. Sadly the “manner we’ve got all the time achieved enterprise” holds lots of their talents captive. Quite than changing into a associate in deterring theft, the loss prevention officer turns into a obligatory evil. The officer is commonly disdained by the retailers that employed them, but is required so as to scale back legal responsibility and curtail theft.

Defining the Major Points

• The most important drawback within the space of retail loss is the shortcoming of Loss Prevention Specialists to persuade and persuade retailer house owners and managers to enhance their safety primarily based on strong analysis.

• Retailers set up cutting-edge digital camera programs, after which fail to coach officers use them successfully. Typically retailers don’t keep their digital camera programs. Or maybe the cameras aren’t positioned in important places. Some hidden cameras ought to truly be uncovered.

• Many retailers and a few safety firms use emotion slightly than analysis to information important choices concerning officer work hours and loss prevention strategies.

• Retailers under-staff shifts which leads to officers not being efficient. Think about one checkout clerk to 100 prospects. But, there exists an expectation that one officer on responsibility will be capable to successfully monitor cameras, patrol the property, make common rounds and tackle any security situation that spontaneously arises along with catching all shoplifters. The statistics inform us that 1 in 11 individuals shoplift. How does one officer successfully accomplish all this?

• Retailers put an unlimited quantity of strain on officers to supply outcomes. This landed one retailer in the course of a lawsuit as officers went past the authorized limits to supply outcomes. It price the retailer over $50,000 within the ensuing lawsuit. 50Ok goes a great distance. Relying on how you’re employed the numbers, this quantity is the same as the quantity it might have price to make use of one loss prevention officer for over Three,000 hours. The supervisor accountable for the debacle needed outcomes. He was heard to say to his officers; “Go stir one thing up. Let’s get one thing going.” He acquired pricey outcomes.

• The Retail Business would not pay attention. I not too long ago supplied session to a retailer the place one of many managers insisted plainclothes officers confront prospects parking in “no parking” zones; regardless of the actual fact the retailer had sworn uniform law enforcement officials patrolling the car parking zone at any time when the shop was open. Widespread sense would dictate the police officer can be the logical one to talk to prospects about parking violations; not the loss prevention officer.

• Retailers and Loss Prevention Specialists have little respect for one another. Time and time once more retail managers have expressed their frustration with the officer who’s assigned to their retailer however reveals up late, in a grimy uniform and is extra considering fraternizing with staff slightly than catching shoplifters. This can be a official criticism and the burden rests squarely on the hiring procedures and coaching necessities of the Loss Prevention/Safety Firm.

In abstract, there are a lot of retailers and loss prevention personnel who simply do not get it. Neither one desires to spend cash to facilitate sound loss prevention rules within the spirit of excellence. The retailer desires to dictate the mission of loss prevention with out trying on the accessible analysis. Retailers are good at what they do; promoting issues. They don’t seem to be safety and loss prevention specialists. But, they demand outcomes.

Are you able to think about the response to the loss prevention officer who walks into the retail supervisor’s workplace and suggests how they may higher worth a few of their gadgets? Conversely, loss prevention firms complain about the way in which they’re handled by retailers whereas offering them officers which can be detached and unprofessional. There must be some open dialogue about these points.

To wage a battle one first should perceive the enemy. To seek out any answer it’s fascinating to grasp the issue first. Let’s check out who the shoplifter is.

Shoplifting Information

Data and statistics supplied by the Nationwide Affiliation for Shoplifting Prevention, a non-profit group.

• Greater than $13 billion price of products are stolen from retailers every year. That is greater than $35 million per day.

• There are roughly 27 million or 1 in 11 individuals, who shoplift in our nation right this moment. Greater than 10 million individuals have been caught shoplifting within the final 5 years.

• Shoplifting impacts greater than the offender. It overburdens the police and the courts, provides to a retailer’s safety bills, prices shoppers extra for items, prices communities misplaced in gross sales taxes and hurts youngsters and households.

• Shoplifters steal from all kinds of shops together with malls, specialty retailers, supermarkets, drug shops, discounters, music shops, comfort shops and thrift retailers.

• There isn’t any profile of a typical shoplifter. Women and men shoplift about equally as usually.

• Roughly 25 % of shoplifters are children, 75 % are adults. 55 % of grownup shoplifters say they began shoplifting of their teenagers.

• Many shoplifters purchase and steal merchandise in the identical go to. Shoplifters generally steal from $2 to $200 per incident relying upon the kind of retailer and gadgets chosen.

• Shoplifting is commonly not a premeditated crime. 73 % of grownup and 72 % of juvenile shoplifters do not plan to steal upfront.

• 89 % of youngsters say they know different children who shoplift. 66 % say they hang around with these children.

• Shoplifters say they’re caught a median of solely as soon as in each 48 instances they steal. They’re turned over to the police 50 % of the time.

• Roughly Three % of shoplifters are “professionals” who steal solely for resale or revenue as a enterprise. These embrace drug addicts who steal to feed their behavior, hardened professionals who steal as a life-style and worldwide shoplifting gangs who steal for revenue as a enterprise. “Skilled” shoplifters are accountable for 10 % of the overall greenback losses.

• The overwhelming majority of shoplifters are “non-professionals” who steal, not out of prison intent, monetary want or greed however as a response to social and private pressures of their life.

• The thrill generated from “getting away with it” produces a chemical response leading to what shoplifters describe as an unbelievable “rush” or “excessive” feeling. Many shoplifters will inform you that this excessive is their “true reward,” slightly than the merchandise itself.

• Drug addicts, who’ve change into hooked on shoplifting, describe shoplifting as equally addicting as medicine.

• 57 % of adults and 33 % of juveniles say it’s laborious for them to cease shoplifting even after getting caught.

• Most non-professional shoplifters do not commit different kinds of crimes. They will by no means steal an ashtray from your own home and can return to you a $20 invoice you could have dropped. Their prison exercise is restricted to shoplifting and subsequently, any rehabilitation program needs to be “offense-specific” for this crime.

• Ordinary shoplifters steal a median of 1.6 instances per week.

• Statistically, the vast majority of shoplifting incidents happen late within the week, between Wednesday and Saturday. Different high-risk instances embrace non-school days, late mornings and late afternoons into the night.

Worker fraud apart, we consider an important statistic is: The overwhelming majority of shoplifters are “non-professionals” who steal, not out of prison intent, monetary want or greed however as a response to social and private pressures of their life, and shoplifting is addicting.

Differentiating Kinds of Shoplifters

Creator Terry Shulman (JD, MSW, CSW, ACSW, CAC-I) divides shoplifters into six distinct teams, every with sure identifiable traits and anticipated responses if they’re caught. The share that follows is Shulman’s estimate as to the share of the overall shoplifting inhabitants that the actual group contains. Be aware: These percentages will change to a point relying on the demographics of the world.

• The Addictive-Compulsive Shoplifter represents 85% of the shoplifter inhabitants. This group emotionally has loads of repressed anger and sometimes reveals indicators of different compulsive addictions, equivalent to overeating, procuring, drug use, or playing. These individuals usually give to others and do not maintain themselves. Usually, they are going to steal gadgets which can be usually cheap, after which give them to others as presents. If caught, they are going to present guilt, disgrace, or regret. Usually, they are going to breakdown and cry when caught and confronted.

• The Professionals are those that steal for revenue or way of life and so they signify 2% of the shoplifter inhabitants. Professionals will attempt to steal high-end, costly gadgets, usually stealing a number of gadgets at one time. Many carry instruments and utensils on them to help with the theft. Most probably, this group will resist arrest if confronted and can try and flee the shop. If caught and detained, they are going to stay cool and calm, displaying no regret or emotion.

• The Impoverished are those that steal out of financial want and so they signify about 5% of the shoplifter inhabitants. Usually, they are going to steal requirements, like meals, diapers, toiletries, or youngsters’s clothes. Usually, their method of gown and hygiene could also be poor. If caught, they are going to often present regret, however state their frustration with their lack of cash, and should voice hostility in opposition to a “System” that retains them impoverished.

• The Thrill Seeker steals on a dare or for the joy. They signify 5% of the shoplifter inhabitants. These shoplifters will usually steal in teams. Many youngsters fall into this class.

• Drug Addicts steal to pay for his or her drug behavior and so they signify 2% of the shoplifting inhabitants. Like Professionals, they like stealing costly, high-end gadgets, often a number of gadgets at a time. Their look usually reveals indicators of substance abuse. They usually carry medicine or drug paraphernalia on themselves. They’re often much less cautious than the Skilled, however will doubtless flee the shop if confronted.

• Kleptomaniacs are individuals who steal for no obvious motive and so they signify 1% of the shoplifter inhabitants. Kleptomaniacs are impulsive and sometimes careless. They may usually take gadgets they do not want and might’t use, like stealing sneakers that do not match. If caught, many will admit they’re kleptomaniacs and don’t really feel a lot regret or disgrace. They may usually use widespread excuses, like “I do not keep in mind taking it”, or “I do not know why I took it as a result of I do not even want it”.

Narrowing the Focus

The main target of loss prevention needs to be prevention. Prevention insurance policies and strategies needs to be aimed on the individuals accountable for 85% of losses; the Addictive-Compulsive Thief.

The behavioral traits that needs to be thought-about when trying towards strategies which can be efficient with this group are:

• There’s a recurrent failure to withstand obsessive, addictive, or compulsive ideas and urges to steal objects.

• There may be already an ever-present rigidity of their lives properly earlier than fee of the theft.

• The act of shoplifting brings pleasure and aid on the time of, or simply after committing theft.

• They often really feel guilt or disgrace afterwards.

• The stealing may be very usually acting-out conduct primarily based in anger, or a manner of attempting to “make life proper.”

• The stealing shouldn’t be because of Conduct Dysfunction or Delinquent Persona Dysfunction. Most individuals who steal are good, caring, law-abiding individuals.

• This group of individuals is liable to cross-addiction.

You now have a behavioral snapshot of the psychology behind the individuals primarily accountable for many of the shoplifting in america. The client inflicting many of the loss in retail is doing so compulsively, efficiently, usually, spontaneously and is undeterred when caught. This individual is presumably as hooked on shoplifting as is the drug addict to the drug.

Concern of penalties doesn’t deter this kind of shoplifter. Prosecuting shoplifters doesn’t deter future shoplifting. Many have been arrested earlier than and already know the potential of jail is there, however they’re too good to get caught.

We acknowledge there are retailer managers who, no matter analysis, cling to “old-school” strategies together with catching as many shoplifters as attainable, believing phrase will unfold across the neighborhood that their retailer is one the shoplifter ought to keep away from due to aggressive enforcement. The important thing right here is probably not in sending everybody to jail, however in elevating the notion the shoplifter will get caught. Should you select this route, it’s best achieved by catching as many shoplifters as attainable and processing them rapidly. It could be properly price contemplating simply trespassing the offender, by-passing the arrest stories and ready for the police to reach. If the merchandise is recovered and the shoplifter could be rapidly processed this manner, phrase will unfold. By doing so a retailer can create an phantasm they’re catching everybody. Nonetheless, this technique doesn’t tackle the core drawback.

Framing the Resolution

I’ve had important skilled expertise with people who find themselves fighting habit. Moreover, I’ve had contact with numerous rehabilitation and restoration packages. There may be one precept in habit you possibly can virtually all the time depend on. Till the addict reaches their very own private backside, exterior intervention has little impression, as evidenced by the massive majority of shoplifters who’ve been caught however proceed to shoplift. Moreover, addicts are specialists at manipulation and deceit. They know attain their purpose.

Most addicts in restoration have their very own story to inform; how they hit backside. It’s unlikely that the Retail and Loss Prevention trade goes to facilitate the restoration of the shoplifting addict as this isn’t a part of their mission. Nonetheless, they’ll put some easy issues in place to get the addict to consider their conduct. One of many soundest strategies with compulsive and impulsive individuals is to get them to decelerate; to suppose by way of their actions and the potential penalties. Retailers can do that.

Impulsive individuals are inclined to develop psychiatric issues, be substance abusers and are attribute of anti-social character dysfunction. Regular inhibitions, which most of us possess, get no time to rise in these individuals. If the impulsive individual’s inner inhibition had a voice, it might be saying; “I’m not accountable for my life.” If the impulsive individual’s exterior inhibition had a voice, it might be saying; “I’ve no management; my life is dominated by exterior occasions.” The necessity to fulfill fast wants is all they concentrate on. This impulsivity is most successfully subtle by conserving them within the “right here and now”, not yesterday or tomorrow.

The strategy of getting them to decelerate and take into consideration what they’re about to do is central to many cognitive-behavioral interventions for the addict. It teaches them cease earlier than performing impulsively and take into consideration the trigger and impact relationships of their meant conduct. Past that, it encourages them to verbalize to themselves or others what they are going to do, after which do the chosen conduct. Once more, the aim of the approach is to decelerate the impulsive considering lengthy sufficient to get them into the “right here and now”.

Earlier than we apply this precept to loss prevention, let’s check out some loss prevention analysis. Then, we’ll take into account some easy strategies with the first focus and purpose being to drag the impulsive shoplifting addict into the right here and now.

Loss Prevention Analysis

Loss prevention shouldn’t be sophisticated. As soon as the asset or merchandise to be protected is set, work out what losses you might be keen to simply accept. Then, primarily based on funds, start to place limitations in place between that merchandise and the individual intent on stealing it. You implement these limitations in concentric circles, ranging from the skin perimeter working in in direction of the recognized merchandise.

1. One well-known research confirmed that when particular merchandise was prominently marked with giant crimson stars as being incessantly taken by shoplifters, shoplifting was just about eradicated. Researchers defined that publicly figuring out particular gadgets made the specter of detection and apprehension tangible.

2. Analysis means that plainclothes retailer detectives have solely a restricted impression on shoplifting. A research in a big London music retailer confirmed the shop would want to rent 17 instances greater than the four retailer detectives they’d on responsibility to catch all of the shoplifters prone to enter the shop. Promoting an officer’s presence (uniformed officer) has a larger deterrent impact than a plainclothes officer, however it might additionally imply that shoplifters train larger warning. Little is thought from analysis concerning the effectiveness of the uniformed safety guard. Basically, guards who frequently transfer round, creating an energetic, seen presence, are prone to be simpler.

Three. There may be little proof that prosecuting peculiar shoplifters is an efficient preventative measure. Consequently, there may be appreciable worth in making the arrest process extra environment friendly.

four. Civil Restoration: In practically ½ of those instances, the sums are paid. Civil restoration shouldn’t be meant to be an alternative to prison proceedings. Quite, it’s meant to offer an extra shoplifting deterrent.

5. Banning recognized shoplifters: Little is thought concerning the effectiveness of this apply, however it may need some restricted worth.

6. CCTV. Analysis signifies the worth of cameras is immediately associated to the sophistication of the system used. Effectiveness is often fairly marked within the first few months after set up, however then tapers off. The reason for this by researchers is that may be offenders change into more and more desensitized to CCTV. We expect it is usually doubtless that officers finally get into work patterns that will scale back their time in CCTV monitoring.

7. Utilizing Digital article surveillance and tagging (EAS). A number of research have proven this apply might scale back stock shrinkage from 35-75%. There are, nonetheless, appreciable prices in shopping for and operating EAS programs.

Suggestions

Earlier than implementing any methods, it’s best to make makes an attempt to measure the issue first. Is there an inordinate quantity of roll-outs occurring? The place are probably the most opened gadgets and instances discovered? It’s good to outline the best areas of vulnerability, after which make use of methods that focus on the vulnerability. Highest threat gadgets needs to be given biggest safety.

Parking Heaps: Preserve the car parking zone and out of doors entrance doorways clear and neat. Mount an apparent digital camera within the space. Preserve “no parking” areas clear.

Cameras: Mount CCTV on the entrance entrance of the shop: prospects will see themselves on tv whereas strolling into the shop & when leaving. Displays needs to be conspicuously positioned. For covert surveillance it’s preferable to have the digital camera camouflaged, as most inner cameras are. Use these cameras to catch the offender doing one thing mistaken with out promoting they’re being watched. Most individuals don’t lookup in any setting until prompted to take action. That’s the reason these cameras work properly in these conditions. Nonetheless, for deterrence, you need individuals to know there’s a digital camera watching them. The digital camera doesn’t should be actual, however it needs to be apparent. In any case, notion is most individuals’s actuality.

Indicators on the Retailer Entrance: These indicators ought to point out that the shop is monitored by digital camera surveillance, safety personnel, and undercover officers and that the shop has a zero tolerance coverage in direction of shoplifters.

A number of years in the past I used to be requested to seek the advice of for a retailer that was leasing area at a serious mall for a restricted time to promote clearance merchandise. I suggested them to place indicators on the entrance to the shop area indicating the shop was being monitored by digital and human surveillance. Inside 24 hours the shop proprietor was approached by mall directors telling them to take away the indicators, as a result of they didn’t need the general public getting the mistaken impression. This, after all, made no sense in any respect, and was clearly primarily based on the administrator’s concern that such an indication may plant the notion of a prison presence into the thoughts of purchaser.

We recommend one thing new and completely different; a direct assertion to the individual accountable for 85% of the shoplifting – the addictive/compulsive thief. The signal may learn; “If you’re fighting shoplifting habit, we advocate you take into account the results of shoplifting. You’ll be arrested and prosecuted vigorously. There will probably be authorized prices you’ll incur. You’ll be trespassed from this retailer and publish your image. We additionally contact one fast member of the family and inform them of your actions. Please take into account contacting Shoplifters Nameless at xxx-xxx-xxxx or ShopliftersAnonymous.com.” We’d go so far as to recommend maybe there be pamphlets accessible as properly to the shoplifting addict. This offers additional intervention and a public relations facet profit is the apparent concern the shop has for these fighting habit.

Instructed Signal Language

• These premises beneath Video and Officer Surveillance. We prosecute all safety offenses.

• We reserve the suitable to examine all baggage coming into or leaving this facility.

• Warning! All actions are recorded on video to help within the prosecution of any crime dedicated on these premises.

• Discover! For safety causes people coming into or leaving the premises could also be topic to look of their parcels or different uncommon gadgets.

• Free! Journey in a police automotive for those who shoplift from this retailer.

• Consideration Compulsive Shoplifters! If you’re fighting shoplifting habit, we advocate you take into account the results of shoplifting. You’ll be arrested and prosecuted vigorously. There will probably be authorized prices you’ll incur. You’ll be trespassed from this retailer. We additionally contact one fast member of the family and inform them of your actions. Please take into account contacting Shoplifters Nameless at xxx-xxx-xxxx or ShopliftersAnonymous.com.

• Consideration all customers! Merchandise marked with crimson stars are gadgets being incessantly taken by shoplifters.

Instruct your staff and loss prevention or safety officers to make direct eye contact and converse to as many shoppers as attainable. Customer support is without doubt one of the best and simplest methods of deterring the shoplifter. A shoplifter wants privateness to steal. Good customer support tremendously reduces the client’s privateness by way of seen contact and direct communication. This direct communication interprets into an unconscious message of “bonding” between the shop and the potential thief. It unconsciously deters the notion of shoplifting. It’s harder to steal from somebody you already know than a whole stranger. Make the client really feel welcome. Make the client completely satisfied. Make the client really feel that you’re prepared to assist them with their procuring wants. Begin a dialog; something to create a bond with the client.

Within the occasion that the officer or worker suspects a buyer is making an attempt to steal, they need to instantly method the client and supply help. The potential shoplifter is prone to suppose they’ve simply been noticed shoplifting. In the event that they suppose they’re caught, they might need to depart the stolen merchandise within the retailer. There are a number of methods of dealing with this. The officer can simply again off so the shoplifter can “unload” the merchandise. If there may be some certainty they’ve hid an merchandise, an worker may supply to carry it for them on the register till they’re prepared to take a look at. Most staff have little curiosity in performing in a safety or loss prevention capability. This angle have to be nurtured by managers.

Match a uniform officer with a plainclothes officer for each hour of loss prevention protection. They supply two very distinct capabilities. Our analysis signifies that is one of the best mixture to discourage theft. One with out the opposite merely lacks the general effectiveness they’ve working collectively. If the funds permits just one officer, we advocate a uniform officer who spends quite a lot of their time concentrating on the first points introduced on this article.

Mount an apparent digital camera, or dummy digital camera, in areas of generally stolen gadgets. If utilizing a digital camera encased within the fiberglass bubble, the bubble needs to be positioned low sufficient so the potential thief can see it.

Environmental Design is necessary. Entry to the shoplifter’s goal needs to be time consuming. Mirrors can be utilized to see round corners, or to make the potential shoplifter suppose they’re being watched. Digital tags are a chance for the small, costly gadgets that grocery shops promote like well being and sweetness merchandise and cigarettes. Signal and posters can be utilized to bolster safety messages. They need to be positioned the place potential shoplifters will see them and across the retailer in numerous places, notably round high-risk merchandise. It raises the notion that the shop is critical about safety. Direct buyer site visitors. Make the most of much less entrances and exits. Cut back passageways, blind corners and hidden alcoves. Cut back excessive shows that conceal customers. Organize aisles that employees can simply survey from one finish to the opposite. Keep in mind, items on the bottom ground and close to entrances are at larger threat of theft, as a result of the shoplifter is within the retailer for much less time and is thus at much less threat of getting caught. Transfer sizzling merchandise into greater safety zones.

Put up an officer or worker close to the doorway simply to examine for a receipt. You might have famous at a number of the Superstores like Costco and Sam’s there may be restricted buyer entry and exit. Most should enter and exit by way of one door. When exiting, there may be an worker standing there to take the client receipt and match it in opposition to their merchandise. This, we notice, could also be unrealistic in a grocery setting, however simply checking for a receipt, and never checking it in opposition to the merchandise could have an total impact.

Please take into account the research through which particular merchandise was prominently marked with giant crimson stars as being incessantly taken by shoplifters and shoplifting was just about eradicated.

We like conserving issues easy and this one is a “no-brainer”. Both publish retailer personnel near the world most gadgets are taken from or take these gadgets and transfer them to an space the place they’re in direct eye-line sight of staff. Missing these actions, we propose you place up a digital camera or dummy digital camera within the space and make the digital camera apparent, or publish a uniformed safety guard in that space.

I not too long ago spoke to a retail supervisor at a serious chain who indicated he has instructed, for a number of years, that the aisle containing incessantly stolen gadgets be moved to an space inside worker view. The suggestion has fallen on deaf ears. Those that are in authority over him have determined aesthetics and consistency between shops takes priority over these losses. In these incidences little could be achieved to stop loss.

We encourage all the standard strategies of loss prevention, however provided that they’re efficient. We do consider that there must be a shift within the focus of loss prevention from defending the merchandise to immediately addressing the shoplifter accountable for most theft. Loss Prevention and Retail Operations wants to start to speak extra successfully, taking a contemporary take a look at how they method shoplifting.

The Backside Line

In abstract, you will have simply learn a big quantity of data which, if applied, can have a profound impression on losses.

1. Decide the main focus of the issue.

2. Implement methods primarily based on strong analysis.

Three. Rent the suitable individuals. Use integrity screening/testing instruments. Keep in mind, testing shops have far much less worker theft than non-testing shops.

four. Practice your individuals correctly.

5. Preserve your staff completely satisfied. You’ll be able to resolve as much as 50% of your issues just by conserving the worker completely satisfied.

Terry Hipp © 2010

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